Shop Policies & FAQ

 

 

Please allow up to 7 business days for your order to ship. Many pieces are made to order and we appreciate your patience while we process your jewelry. We have free shipping for domestic packages over $100 and ship USPS First Class Package* (2-3 business days from shipping date).

You may upgrade to expedited shipping for USPS Priority Mail which takes one business day from shipping date. International orders may take longer to arrive if your package is held in customs. Shipping options do not include production time. 

 

If you are local, we offer pick-up at our retail storefront in Milwaukee WI – just select that option and checkout!

* For free shipping your order total must be $100 before tax and after any discount taken

 

Help! My Package Is Lost!

We do what we can to help relocate missing packages!

If your package is in transit and the tracking information has not updated in over a week, please contact your local post office. Once the package has been given to the postal service, it unfortunately is officially out of our hands. We see the same tracking information you do. If your package has been marked as delivered, we are not responsible for missing mail.

 We highly, highly recommend making sure your package is being delivered to a safe location that you are confident in. If your package was marked as delivered but you don't have it, we encourage you to do the following: 

1. Wait a few days to see if you items gets delivered. Sometimes postal workers mark something as delivered but don't drop it off when they were at your stop. If this is the case, it will be delivered within 1-2 business days!
2. Ask your neighbors! Parcels can be  mis-delivered. Especially if you live in an apartment complex.
3. Pop by the post office to see if they're holding it. Sometimes they forget to leave pick-up notices!

 

If for any reason you are unhappy with your items, we do offer returns or exchanges within 20 days of purchase, as long as the items are unused and in the same condition as when they were received.

There is a 10% restocking fee for a return over $500, which will not exceed $100. 

Return shipping labels are easily downloadable and deducted off of your refund amount. Custom orders, gift cards and sale items are non returnable. 

How do I return my item?

If you do not have a customer account, please contact us via email at civalcollective@gmail.com and we will discuss options and make arrangements. Return and exchange policies are subject to change and vary with each situation.

If you have a customer account we now accept self service returns! 

1. Click here. 

2. Log in to your account:

In the Email field, enter your email address, and then click Continue.

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter your six-digit verification code.

3. Click the order that you want to submit the return for.

4. If your order has more than one item, then select the items that you want to return.

5. Select a return reason and add a note for the store.

6. Click Request return.

7. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 

 

How do I keep my brass shiny?

 

Check out our page on Jewelry Care.

Will this turn my skin green?

Ever wonder what the green imprint is when you take off your favorite ring? Don't worry! It won’t harm you and will typically disappear after a few hours.

The reason your skin turns green is a normal reaction to brass. The green hue is the result of aan alloy of copper and zinc and will naturally tarnish when exposed to oxygen or moisture. Everyone’s body chemistry is different, and metals and skin types will react in different ways. If you want to stop getting the green finger, we’ve got a few solutions to help.

Our first and most important rule - don’t get it wet! Moisture is the number one culprit of green imprint so we recommend taking off your rings before washing and applying any product. Try not to use any lotion or soap while you have your ring on. Taking off your ring before showers, washing hands, bedtime or swimming can help too. Keeping your fingers dry will prevent the copper in the ring from oxidizing faster. 

If all else fails, we suggest wearing rings made from different materials. Stainless steel, platinum, pure gold/silver, golf fill, gold-plated and rhodium-plated rings aren't susceptible to discoloration problems. Although they can be much more expensive, in the long run, these rings will be good investments because their good condition can be maintained for a long time.

Are you dog friendly?

Yes! Well-mannered furry friends are always welcome. 😊

Do you gift wrap?

Sure do! Just select your gift wrap preferences from the pop up at checkout!  

Do you do wholesale?

We do! Head on over to civalcollective.faire.com to start your wholesale account with us.

My piece is broken! Do you offer repairs?

Do you make custom pieces?

We love doing custom work! Please contact us via email at civalcollective@gmail.com for the opportunity to have the jewelry of your dreams made custom for you! Check out our Custom Fine jewelry page!