Please allow up to 7 business days for your order to ship. Many pieces are made to order, and we appreciate your patience while we process your jewelry. We have free shipping for domestic packages over $100 and ship USPS First Class Package* (2-3 business days from shipping date).

You may upgrade to expedited shipping for USPS Priority Mail, which takes one business day from the shipping date. International orders may take longer if your package is held in customs. Shipping options do not include production time. 

If you are local, we offer pick-up at our retail storefront in Milwaukee, WI – select that option and checkout!

* For free shipping, your order total must be $100 before tax and after any discount taken

We do what we can to help relocate missing packages!

If your package is in transit and the tracking information has not been updated in over a week, please contact your local post office. Unfortunately, once the package has been given to the postal service, it is officially out of our hands. We see the same tracking information you do. If your package has been marked as delivered, we are not responsible for missing mail.

We highly recommend ensuring your package is delivered to a safe location that you are confident in. If your package was marked as delivered, but you don't have it, we encourage you to do the following: 

1. Wait a few days to see if your items get delivered. Sometimes, postal workers mark something as delivered but don't drop it off when they are at your stop. If so, it will be delivered within 1-2 business days!
2. Ask your neighbors! Parcels can be mis-delivered, especially if you live in an apartment complex.
3. Pop by the post office to see if they're holding it. Sometimes, they forget to leave pick-up notices.

If, for any reason, you are unhappy with your items, we do offer returns or exchanges within 20 days of purchase, as long as the items are unused and in the same condition as when they were received.

A 10% restocking fee applies to returns over $500, but it will not exceed $100. 

Return shipping labels are easily downloadable and deducted from your refund amount. Custom orders, gift cards, and sale items are non-returnable. 

If you do not have a customer account, please email us at civalcollective@gmail.com, and we will discuss options and make arrangements. Return and exchange policies are subject to change and vary with each situation.

If you have a customer account, we now accept self-service returns! 

1. Click here. 

2. Log in to your account:

Enter your email address in the Email field, then click Continue.

In your email account, open the email from our store and copy the six-digit verification code included in it.

Return to the online store and enter your six-digit verification code.

3. Click the order for which you want to submit the return.

4. If your order has more than one item, select the items you want to return.

5. Select a return reason and add a note for the store.

6. Click Request Return.

7. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

Check out our page on Jewelry Care.

Ever wonder what the green imprint is when you remove your favorite ring? Don't worry! It won't harm you and will typically disappear after a few hours.
Your skin turns green because of a normal reaction to brass. The green hue results from a copper and zinc alloy and will naturally tarnish when exposed to oxygen or moisture. Everyone's body chemistry is different, and metals and skin types will react in various ways. If you want to stop getting the green finger, we've got a few solutions to help.
Our first and most important rule - don't get it wet! Moisture is the number one culprit of green imprint, so we recommend removing your rings before washing them and applying any other product. Avoid using any lotion or soap while you have your ring on. Taking off your ring before showers, washing hands, bedtime, or swimming can help too. Keeping your fingers dry will prevent the copper in the ring from oxidizing faster. 
If all else fails, we suggest wearing rings made from different materials. Stainless steel, platinum, pure gold/silver, gold fill, gold-plated, and rhodium-plated rings aren't susceptible to discoloration problems. Although they can be much more expensive, these rings will be suitable investments in the long run because their good condition can be maintained for a long time.

Yes! Well-mannered, furry friends are always welcome. 😊

Sure do! Just select your gift wrap preferences from the pop up at checkout!  

We do! Head on over to civalcollective.faire.com to start your wholesale account with us.

You have up to 60 days to report any defect or breakage in a piece. Please get in touch with us via email at civalcollective@gmail.com for this unfortunate situation. If the piece is faulty or damaged by our error, we will fix the piece at no cost to you. If the damage was an accident on your end, the repair cost depends on whether the part needs replacing or repair.  

If it has been longer than 60 days, we are still happy to repair any items that need a little TLC. Please contact us regarding your piece, and we'll work with you on reviving your lovelies. 

Your jewelry can be resized or adjusted with us. If you want an adjustment, please send us an email to set up a appointment at civalcollective@gmail.com.

We have a ring sizer and offer that service in store!

We love doing custom work! Please contact us via email at civalcollective@gmail.com for the opportunity to have the jewelry of your dreams made custom for you! Check out our Custom Fine jewelry page!